keeping vieni a kind place: our approach to safety
Vieni asks something big of the people who use it. Come to a real place, with your real child, and meet people you have not met before. That only works if it feels safe. So safety is not a feature we bolted on at the end. It shaped how we built the whole thing.
It starts with the listings. Anyone can post anything on most apps, and that is exactly what we did not want. The activities on Vieni are gathered and checked rather than posted by strangers. They come from libraries, children's centres, community groups and trusted organisers. Because details change, we always say the same thing: have a quick look or a call to confirm before you set off.
Then there are our welcomers. At many events you will find a friendly face whose job is simply to help you feel you belong. Walking into a room full of parents who all seem to know each other is hard. A welcomer says hello, points you to the kettle, and makes the first morning easier. It is a small thing that changes how a place feels.
We also keep the tools simple. Every profile, message and event has a report option, and you can block anyone you would rather not hear from. Blocking is private and immediate. Reports come to a real person on our team who reviews them quickly. You will never be in trouble for flagging something in good faith.
With young children involved, two rules matter most. Never share another child's details or photos without consent, and respect that some venues need an adult to attend with a child. We hold this firmly, and we built the app so it does not ask for things it does not need. We store only an age band for your child, never a date of birth, and your languages and nationality stay private unless you choose to share them.
None of this makes the world perfect, and we will keep learning. But the aim is steady and simple: a place that stays kind because it was designed to be. If something ever feels off, tell us at hello@vieni.app. We read every message.