community guidelines

Vieni works because people are kind. These guidelines keep it that way, for the grown-ups and the little ones. By using Vieni you agree to follow them.

be kind and welcoming

Everyone here is finding their feet in the early years. Say hello, make room, and remember that the person across the playmat might be having a hard week. Warmth costs nothing and means everything. If you are an event welcomer, this is your job in a nutshell: help people feel they belong.

keep it about the children and the community

Vieni is for finding things to do with under-5s and meeting other parents and carers. Keep conversations, posts and group chats focused on that. It is not the place for unrelated debates, politics or off-topic noise.

no spam, ads or selling

Please do not use Vieni to advertise, promote a business, recruit, or sell things, whether in group chats, messages or your profile. If you run activities for families and would like to be listed, get in touch at hello@vieni.app rather than posting.

safeguarding comes first

We are a community of young children. That brings real responsibilities.

• Never share another child's details or photos without consent. That includes names, faces, locations and anything that could identify a child who is not your own. When in doubt, leave it out.
• Attend with a child where venues require it. Many activities are for grown-ups accompanying a young child. Respect each venue's rules on who can attend.
• Look out for one another. If something does not feel right, trust that feeling and report it.

no harassment, hate or discrimination

There is zero room for bullying, threats, sexual harassment, hate speech or discrimination of any kind, including on the basis of race, religion, nationality, disability, gender, sexuality, or being a parent of any sort. Treat every family with respect.

respect that listings are run by others

Most activities on Vieni are run by third parties, such as libraries, children's centres, community groups and independent organisers. We gather and check this information, but we do not run the sessions. Details can change, so please check before you set off, and follow the organiser's rules when you arrive.

reporting and blocking

Every profile, message and event in the app has a report option, and you can block anyone you would rather not hear from. Blocking is private and immediate. Reports come to our team, who review them quickly and act when needed. You will never get in trouble for reporting something in good faith.

Our welcomers at events are also there to help. If something feels off in person, you can speak to a welcomer or report it in the app afterwards.

what happens when guidelines are broken

We try to be fair and proportionate. Depending on what happened, we may:

• Warning. For a first or minor slip, we will usually explain what went wrong and ask you to put it right.
• Temporary suspension. For repeated or more serious issues, we may pause your access for a while.
• Removal. For serious breaches, especially anything that puts a child at risk, we will remove the account, sometimes without warning, and report to the authorities where appropriate.

how to appeal

If you think we got a decision wrong, email hello@vieni.app and tell us what happened. A different member of our team will take a fresh look and reply to you.

contact

Questions, worries or something to report outside the app? Reach us any time at hello@vieni.app. We read every message.