community guidelines
Vieni works because people are kind. These guidelines keep it that way, for the grown-ups and the little ones. By using Vieni you agree to follow them.
be kind and welcoming
Everyone here is finding their feet in the early years. Say hello, make room, and remember that the person across the playmat might be having a hard week. Warmth costs nothing and means everything.
keep it about the children and the community
Vieni is for finding things to do with under-5s and meeting other parents and carers. Keep conversations, posts and group chats focused on that. It is not the place for unrelated debates, politics or off-topic noise.
Group chats are text only. There are no photo or file uploads anywhere in Vieni. You can share a link if it is helpful, and we check links to keep everyone safe.
no spam, ads or selling
Please do not use Vieni to advertise, promote a business, recruit, or sell things, whether in group chats, messages or your profile. If you run activities for families and would like to be listed, get in touch at hello@vieni.app rather than posting.
safeguarding comes first
Vieni is a community of parents and carers, here for the under-5s in our lives. That brings real responsibilities.
- Never share another child's details without consent. That includes names, locations, and links to anything that could identify a child who is not your own. When in doubt, leave it out.
- Always come with your child. Vieni is for things to do with your under-5, so only go to an event with the child you're bringing, never on your own. Follow each venue's own rules too.
- Look out for one another. If something does not feel right, trust that feeling and report it.
no harassment, hate or discrimination
There is zero room for bullying, threats, sexual harassment, hate speech or discrimination of any kind, including on the basis of race, religion, nationality, disability, gender, sexuality, or being a parent of any sort. Treat every family with respect.
respect that listings are run by others
Most activities on Vieni are run by third parties, such as libraries, children's centres, community groups and independent organisers. We gather and check this information, but we do not run the sessions. Details can change, so please check before you set off, and follow the organiser's rules when you arrive. If a listing looks wrong, the time, place, price or anything else, use the report option on the event and we'll get it fixed.
reporting and blocking
Every profile, message and event in the app has a report option, and you can block anyone you would rather not hear from. Blocking is private and immediate. Reports come to our team, who review them quickly and act when needed. You will never get in trouble for reporting something in good faith.
Some events have a welcomer: a parent who has volunteered to help newcomers feel at home. They are not there to police anything, so if something feels off, report it in the app straight away and our team will handle it.
what happens when guidelines are broken
We try to be fair and proportionate. Depending on what happened, we may:
- Warning. For a first or minor slip, we will usually explain what went wrong and ask you to put it right.
- Temporary suspension. For repeated or more serious issues, we may pause your access for a while.
- Removal. For serious breaches, especially anything that puts a child at risk, we will remove the account, sometimes without warning, and report to the authorities where appropriate.
how to appeal
If you think we've got a decision wrong, you can appeal straight from the app, on the screen that explains the action. It goes to a different member of our team for a fresh look. You can also email hello@vieni.app.
contact
Questions, worries or something to report outside the app? Reach us any time at hello@vieni.app. We read every message.